How to configure Email using Server Side Synchronization in CRM 2016 Online?

How to configure Email using Server Side Synchronization in CRM 2016 Online?

Arun Potti's MS CRM blog

Follow the below steps to Configure Email in CRM 2016 Online,

Step 1:Click here and follow my previous article to configure Office 365 Enterprise E3 Trial Subscription and Assign Product License to the required user.

Step 2: Go to Microsoft Dynamics CRM -> Settings -> Email Configuration.

Click on Email Server Profiles.

Server Side Synchronization - Step 2

Microsoft Exchange Online” Email Server Profile record created automatically by Online CRM. We can use the same.

Server Side Synchronization - Step 2.1Step 3: Open the “Microsoft Exchange Online” Email Server Profile record.

Click on Mailboxes (1) and Search for required User Mail Box record (2) and Open it (3).

Server Side Synchronization - Step 3.0

Update Email Address field with your Office 365 Login Id and Save.

Server Side Synchronization - Step 3.1Step 4: Click on Approve Email ribbon button and Click on OK.

Server Side Synchronization - Step 4Step 5: Click on Test & Enable Mailbox ribbon button and Click on OK.

Server Side Synchronization - Step 5Step 6: Click on Alerts to…

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